Tech Delivery Enablement Specialist

Overview

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

The Tech Delivery Enablement Specialist role focuses on supporting project delivery lifecycles and enabling tools and assets within PwC’s Technology Managed Services. The position involves coordination, onboarding, documentation management, and deployment of reusable assets to improve operational efficiency and standardization.

Key Responsibilities

• Delivery coordination and support : maintain project delivery plans, track milestones, manage resource profiles, identify delivery risks and dependencies, and collaborate with third-party vendors to fill capability gaps. Act as the SME for vendor Joint Business Reviews (JBRs).
• Transition and asset management : coordinate onboarding activities post-contract, distribute onboarding kits and documentation, track readiness during transitions, research and evaluate new delivery tools, maintain standardized templates and documentation, and improve toolsets based on feedback.
• Reporting and enablement : update delivery performance dashboards, prepare review materials for leadership, collaborate with analytics teams, maintain knowledge repositories, conduct training sessions, and promote consistent use of reusable delivery assets.

Experience & Skills

Required Skills & Experience

Minimum years experience

Preferred Qualifications

Additional Information

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