Seller Operations Professional

About the Team

At Trendyol Operations, we optimize systems, enhance efficiency, and harness technology to deliver seamless e-commerce experiences. From robotics to automation, we leverage cutting-edge solutions to meet the needs of millions. We work cross-functionally with teams across the business, turning ambitious goals into reality through data, speed, and teamwork. In a culture that values ownership, impact, and inclusivity, we grow together — as individuals and as a team.

As a Seller Operations Specialist, you will play a key role in ensuring smooth collaboration between our sellers and internal teams. Your daily work will focus on monitoring operational algorithms, identifying potential seller issues, and providing timely solutions. You will support key accounts through proactive communication, training, and follow-ups, while also gathering feedback to improve processes. On a monthly basis, you will analyze seller performance, share results, and encourage adoption of value-adding processes such as fast delivery programs. This role requires strong coordination, problem-solving skills, and the ability to build lasting relationships with sellers.

Responsibilities

• Coordinate with sellers to ensure customer orders are delivered on time and in full.
• Work closely with sellers and internal teams on product procurement and availability.
• Manage daily operational processes and maintain clear communication with sellers.
• Visit and train sellers on-site to improve operational standards and practices.
• Prepare and share operational quality metrics and performance reports.
• Monitor seller performance, follow up on improvement areas, and lead related projects.
• Support the coordination and implementation of operational processes in new countries.

Expected Qualifications

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