IT Support Technician

Job details

Requisition # IT-L3.1 Job title Category Information Technology Contract type Permanent (Employee) Full Time Description Zutari : Co-creating an Engineered Impact : At Zutari, we believe in co-creating engineering solutions that positively impact people’s lives. Our teams bring together diverse thinking to solve challenges that matter from infrastructure to sustainability. In Saudi Arabia, we are building a local presence that contributes to Vision 2030 and supports national talent development. About the Role : We are seeking a

IT Support Technician

to provide high-quality technical assistance and user support across Zutari’s Saudi operations. This individual will be the first line of technical support, assisting users with hardware, software, and networking issues – both remotely and onsite. As the ‘eyes and ears’ of the IT function on the ground, this role plays a key part in delivering exceptional service, maintaining uptime, and ensuring a seamless user experience. The role will report to the regional IT team and collaborate closely with local and international stakeholders. Responsibilities : Act as the first point of contact for IT-related issues and service requests. Deliver day-to-day IT operations support, including user device setups, system installations, and network support. Investigate and resolve hardware, software, and connectivity issues. Act as a team escalation point, handling more complex issues and escalating when needed. Provide on-site support during IT rollouts, updates, or infrastructure changes. Maintain and improve stakeholder communication, ensuring user satisfaction and timely resolution. Manage service tickets using a Call Management System, ensuring accurate documentation. Maintain IT inventory and assist in procurement as needed. Assist in the creation and maintenance of Knowledge Base articles for internal use. Ensure adherence to global and regional IT standards, including security and compliance protocols. Qualifications & Experience Saudi national with a valid national ID. Bachelor’s degree (or equivalent) in Computer Science, Information Technology, or Engineering. Minimum 3 years of hands-on experience in an IT support or helpdesk role. ITIL Foundation certification is highly desirable. Familiarity with engineering software support (e.g., AutoCAD) is an advantage. Experience supporting users in a managed services or corporate environment. Hands-on experience with PC hardware, LAN / WAN networks, and desktop operating systems. Strong experience in troubleshooting and managing helpdesk tickets. Fluent in Arabic and English (spoken and written). Preferred Skills & Attributes Clear, professional communication and interpersonal skills. Ability to explain technical concepts in a user-friendly manner. Proactive, problem-solving mindset with the ability to work independently. Able to prioritize, multitask, and work in a dynamic environment. Strong documentation and record-keeping skills. Customer-service driven, with a collaborative and solutions-oriented approach. We believe that a diverse workforce is key to our business success. We seek the best people for our jobs based on their skills, qualifications, and experience. We embrace the principle of equal opportunity in employment, and we work towards eliminating all forms of unlawful discrimination in our employment practices.

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