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Manager, Aftersales Field Force B2B - KSA

Manager, Aftersales Field Force B2B - KSA

Nissan Motor CorporationJeddah, Makkah Region, Saudi Arabia
8 منذ أيام
الوصف الوظيفي

Overview

Manager, Aftersales Field Force B2B - KSA role at Nissan Motor Corporation. This position is based in Saudi Arabia and involves leading aftersales growth, engaging dealers and cross-functional teams to achieve Nissan's Aftersales objectives in KSA.

Responsibilities

  • Lead Nissan aftersales business growth in all verticals (Fleet & Government, IRF and Commodities, etc) in all assigned dealers
  • Consult and support Nissan Dealers in adopting plans to maximize customer satisfaction, revenues, and profits through fleet and IRF channel
  • Ensure customer satisfaction and the achievement of main KPIs (Sales and Customer Satisfaction)
  • Be the main source of competitive information in the assigned markets through GEMBA (field) visits to Dealers locations, competitor aftersales facilities, IRF, fleet and government customers
  • Achieve assigned channel sales objectives (parts, oil, battery, accessories, others)
  • Focus on service KPIs for assigned Dealer (Customer Satisfaction, Fleet Service Retention, Parts / CPRO, P / UIO Fleet)
  • Support the implementation of the yearly Business Plan BP with NSCs and follow up progress on all elements
  • Support the development and implementation of targeted effective aftersales incentive programs
  • Support Dealer to improve fleet and government aftersales revenues along with Retention
  • Plan and hold dealer periodic visits to ensure actions implementation and business operations
  • Hold periodic (monthly and quarterly) review meetings with dealers to discuss business performance and actions

Project Execution

  • Coordinate the implementation and on-ground execution of the Projects with all stakeholders, internally and externally
  • On time completion
  • Right level of quality

    • Data & CRM

  • Set and implement initiatives to ensure availability, accuracy, and accessibility of Service database in Salesforce in coordination with relevant stakeholders
  • Database completeness and accuracy

    • Communication and Working Relationship

    The job requires effective relationships with :

  • NKSA Aftersales, CX, Sales and Marketing teams
  • KSA dealerships' aftersales management and team

    • Framework, Boundaries, and Decision Making

  • The job requires securing relevant functional involvement, input and cross-functional alignment on projects as needed

    • KPIs

  • Service Retention : Fleet Service Retention
  • Parts Sales Revenue : Gross sales & channel sales (P / CPRO and P / UIO) through Fleet and IRF channel
  • Accessory & Commodity Sales : NGMO, Batteries and VA sales - Fleet and IRF
  • Special Projects : Deliverables

    • What we are looking for

  • Bachelor's degree in engineering, sales, marketing or Equivalent
  • At least 8 years work experience in automotive aftersales business in the GCC / ME
  • Track record of success in managing aftersales operation
  • Automotive Aftersales Business and Operations Management (Service & Parts)
  • KSA Market and B2B / B2C customer mindset experience
  • Customer Satisfaction
  • PDCA Management
  • Automotive Technical Knowledge
  • Confident using MS Office (mainly Excel and PowerPoint)
  • Excellent communication skills in English and Arabic required

    • At Nissan, we believe that the differences among us — differences in race, gender, age, mindset, religion, people with disabilities and much more — make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.

    Location : Saudi Arabia

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Other

    • Industries

  • Motor Vehicle Manufacturing

    • Referrals increase your chances of interviewing at Nissan Motor Corporation by 2x

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    إنشاء تنبيه وظيفي لهذا البحث

    Manager Ksa • Jeddah, Makkah Region, Saudi Arabia