Customer Success Manager

About the Role

We are looking for a highly motivated Customer Success Manager to join our team in Riyadh. This role is critical in building and maintaining long-term relationships with our enterprise clients, ensuring their success, and driving retention and growth. The ideal candidate will have strong experience in the Saudi market, excellent relationship management skills, and a proven track record of managing enterprise accounts. Key Responsibilities

Act as the primary point of contact for assigned enterprise clients in KSA. Conduct regular client visits to strengthen relationships and understand business needs. Manage renewals and proactively drive upsell opportunities. Build trust and deliver value by positioning our solutions as strategic to the client’s success. Monitor customer engagement, measure health scores and CSAT, and take proactive steps to improve. Coordinate onboarding, training, and service delivery to ensure maximum adoption. Work cross-functionally with Sales, Product, and Support to resolve client issues and provide a seamless experience. Serve as the client’s advocate, bringing feedback to internal teams for continuous improvement. Requirements

3+ years of experience in Customer Success, Account Management, or a related role. Proven experience handling enterprise accounts in the KSA market. Strong interpersonal and communication skills, with the ability to influence at senior levels. Experience in renewals, upselling, and relationship building. Ability to measure and act on customer success metrics (health score, CSAT, adoption rates). Fluent in Arabic and English. Willingness to travel frequently to meet clients. Benefits

Competitive salary and performance-based incentives. Opportunity to manage high-value enterprise accounts across Saudi Arabia. A collaborative environment where your voice and input directly impact client success. Seniority level

Mid-Senior level Employment type

Full-time Job function

Information Technology Industries

IT Services and IT Consulting

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