Job overview and responsibilities described below :
Support the daily management of operational duties, deputizing for Hub Account Managers as required. Prioritize and continually improve safety at the delivery station. Supervise logistics assistants, coordinators, and delivery associates to ensure shipments meet and exceed operational KPIs. Monitor coordinator and associate performance, coach as needed, and collaborate with supporting departments to improve logistics processes. Communicate with delivery service providers to set expectations and raise the bar on quality. Participate in interviewing candidates for associate roles. Brief and monitor the workload of all associates, maintaining attention to detail to ensure administrative tasks are completed accurately. Measure and monitor workflows and daily metrics to assist the Operations Manager with tracking, trending, and reporting on site performance. Help train and mentor new associates, ensuring they have the knowledge to perform tasks effectively. Follow up on and resolve process-related issues. Be flexible to work different shifts and perform overtime when needed. With the Operations Manager, ensure adequate resourcing for the function, including training needs, absence and performance management, coaching, and continuous monitoring of department productivity.
Key responsibilities
About the team
The Hub program is part of Amazon's fast growing and evolving rural and urban delivery program. We partner with customer-obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience in complex last mile scenarios. We are building the Hub network in UAE, Egypt, Japan, Mexico, Spain, and the US, with global reach planned.
Basic Qualifications
Preferred Qualifications
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Lead • Riyadh, Riyadh Region, Saudi Arabia