Channel Team Lead, Hub Delivery

Job overview and responsibilities described below :

Support the daily management of operational duties, deputizing for Hub Account Managers as required. Prioritize and continually improve safety at the delivery station. Supervise logistics assistants, coordinators, and delivery associates to ensure shipments meet and exceed operational KPIs. Monitor coordinator and associate performance, coach as needed, and collaborate with supporting departments to improve logistics processes. Communicate with delivery service providers to set expectations and raise the bar on quality. Participate in interviewing candidates for associate roles. Brief and monitor the workload of all associates, maintaining attention to detail to ensure administrative tasks are completed accurately. Measure and monitor workflows and daily metrics to assist the Operations Manager with tracking, trending, and reporting on site performance. Help train and mentor new associates, ensuring they have the knowledge to perform tasks effectively. Follow up on and resolve process-related issues. Be flexible to work different shifts and perform overtime when needed. With the Operations Manager, ensure adequate resourcing for the function, including training needs, absence and performance management, coaching, and continuous monitoring of department productivity.

Key responsibilities

• Supervise the dispatch of shipments in the stations for Hub.
• Timely monitoring of the cost of Supply runs.
• Manage metrics.
• Identify opportunities and areas of improvement with stores on the delivery process.
• Leverage maps to analyze the distribution of active stores and ADE Scouting.
• Dive deep on store performance metrics.
• Participate in continuous improvement projects.
• Actively participate in meetings with station stakeholders to present program quality metrics.
• Work with Field Team members within your territory to improve operational aspects that impact the customer experience.
• Supervise the execution of debrief, monitoring on-road shipments.
• Management of capacity, performance analysis for volume balancing.
• Provide support to partners in the delivery processes.

About the team

The Hub program is part of Amazon's fast growing and evolving rural and urban delivery program. We partner with customer-obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience in complex last mile scenarios. We are building the Hub network in UAE, Egypt, Japan, Mexico, Spain, and the US, with global reach planned.

Basic Qualifications

Preferred Qualifications

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