Call Centre Representative

Overview

The Groves is a premier destination in Riyadh, specializing in food & beverage, hospitality, and entertainment. We are seeking a professional and customer-focused Call Center Representative to join our team. The ideal candidate will be the first point of contact for customers, handling inbound calls, addressing inquiries, resolving concerns, and providing accurate information about The Groves' services and offerings.

Responsibilities

• Answer incoming calls promptly and professionally
• Address customer inquiries, concerns, and complaints with patience and efficiency
• Provide accurate information regarding The Groves' services, events, reservations, and promotions
• Record and update customer information in the system
• Escalate unresolved issues to the appropriate department or supervisor
• Ensure a high level of customer satisfaction and maintain company standards in all interactions

Requirements

About The Group

SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019. At SIHAMCO, we design, construct, and operate exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision. All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house.

Our Signature Brands

Including The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I. Our brands are registered across the GCC and internationally to support potential global expansion.

Benefits

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