Senior Director of Fintech

The Senior Director of Partnerships will play a mission-critical role in driving C-Pay’s business objectives across multiple functions. This executive leader will oversee and synchronize Business Development, Customer Success, Operations, and Marketing to deliver the company’s vision of becoming the leading fintech payments solution provider in the GCC.

This role demands an individual who can think strategically, act decisively, and lead cross-functional teams to align around growth, profitability, and customer value. The Senior Director will be the bridge between strategic leadership and execution , ensuring that each function — from sales to operations — is not only working in silos but in full collaboration toward common objectives.

The ideal candidate will bring deep domain expertise in fintech, SaaS, or payments ecosystems , combined with a proven record of building partnerships, scaling revenues, and ensuring operational excellence . He / She must excel at balancing visionary leadership with day-to-day tactical execution , ensuring that C-Pay consistently delivers superior results for its clients and stakeholders.

Responsibilities

• Team Leadership & Cross-Departmental Collaboration
• Provide strategic and hands-on leadership to Business Development, Customer Success, Operations, and Marketing teams.
• Establish clear goals, metrics, and performance standards for each department while ensuring alignment with organizational strategy.
• Drive a culture of collaboration across teams, breaking down silos and encouraging shared accountability.
• Chair regular inter-departmental leadership meetings to review progress, address roadblocks, and implement improvements.
• Serve as the point of escalation for high-priority or complex client, partner, or operational challenges.
• Build a leadership bench by mentoring department heads and creating succession plans for critical roles.
• Strategic Planning & Business Execution
• Partner with the executive team to craft multi-year growth strategies that position C-Pay as a leader in digital payments, BNPL, and embedded finance.
• Translate corporate objectives into departmental roadmaps and quarterly OKRs.
• Drive data-driven decision making through market research, competitor analysis, and internal performance metrics.
• Constantly evaluate emerging fintech trends (e.g., open banking, blockchain, instant payments) and recommend innovations to the product and business strategy.
• Ensure alignment of revenue, retention, and efficiency metrics with investor expectations and board-level KPIs.
• Lead quarterly business reviews (QBRs) with all departments to recalibrate strategies based on customer insights and market shifts.
• Operational Excellence
• Oversee the end-to-end partner integration process, working closely with Product, R&D, and Customer Success to ensure seamless onboarding.
• Establish robust operational playbooks for scaling high-volume transactions, settlements, and reconciliations.
• Continuously monitor and improve ticket resolution times, system uptime, and service SLAs.
• Champion automation and process redesign to reduce manual bottlenecks and enhance scalability.
• Drive a culture of compliance and risk management, ensuring adherence to financial regulations across Saudi Arabia and the GCC.
• Oversee crisis-management protocols to respond to major service incidents, ensuring zero reputational or financial damage.
• Marketing & Brand Strategy
• Partner with the Marketing Manager to ensure brand alignment across customer touchpoints.
• Integrate insights from Operations and Customer Success into campaign design, ensuring customer-centric messaging.
• Champion campaigns that support lead generation, client acquisition, and product adoption.
• Oversee thought leadership initiatives, such as white papers, conferences, and executive briefings, to establish C-Pay’s presence in the fintech ecosystem.
• Drive localized marketing strategies that resonate with regional market dynamics, especially within Saudi Arabia and the wider GCC.
• Ensure all marketing efforts directly contribute to measurable outcomes such as conversion rates, renewal rates, and pipeline acceleration.
• Financial & Commercial Acumen
• Consistently monitor and negotiate margins including : MDRs / transaction fees, financing and BNPL rates, float rates with banking partners, and partnership revenue-sharing arrangements.
• Build ROI-driven business cases for new initiatives, escalated to the CFO, Chief of Staff, CEO, or board as needed.
• Drive financial discipline by ensuring projects deliver measurable returns in profitability, efficiency, or customer retention.

Qualifications

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