“Tamayyaz–Guest Service Agent – Saudis Only”

Company Description

What is Tamayyaz Program? “Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.”

The 41-storey Mövenpick Hotel and Residence Hajar Tower Makkah, located only a few steps from the holy Ka’abah, offers premium accommodation and first-class hospitality with Swiss service standards managed by Accor. Its location within Abraj Al Bait tower complex gives it access to a wide range of lifestyle facilities. A privileged location, blessed views, massive capacity, modern amenities, dining facilities with 5 distinct world-class restaurants appeal to a wide variety of tastes and dine a large number of guests.

Job Description

Key Deliverables and Responsibilities

Planning & Organizing

• Review and update Logbook
• Check equipment
• Be Smart, well groomed and maintain a friendly and cheerful disposition all the times
• Oversee the day to day operations
• Report regularly on happening to Supervisors / Night Manager (if on shift).
• Monitor Employees performance / Coaching
• Fire Procedure
• First Aid Procedures
• Handle guest complaints and report to manager
• Implement and coordinate the Front Office OSM
• Perform as per Standards and in line with the Company’s Values and Competencies.
• Attend training classes as per schedule
• Show fullest cooperation and respect within the team and other departments
• of all Is aware of the daily activities and has product knowledge the hotel facilities
• Ensure panic report is printed during the shift at least twice.

Operations

Qualifications

Our commitment to Diversity & Inclusion : We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Additional Information

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