Senior Ethics and Compliance Manager

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As part of the Ethics and Compliance (E&C) Legal team, the E&C CONNECT team is dedicated to minimizing risks and continuously improving process quality by providing transparency to compliance control and process health. Part of a team that is responsible for driving compliance and quality excellence across ServiceNow in support of laws, regulations, standards, contractual commitments and internal policy and procedures. This is an individual contributor position.

What you get to do in this role :

Perform and document results for control monitoring of Ethics and Compliance controls

Perform onsite data center audits and produce audit reports

Perform regulatory gap assessments against company policy, procedures and associated controls

Perform compliance mapping activities for regulation, citation, policy, and procedures

Notify stakeholders of compliance changes

Document risk identified through monitoring and / or gap assessment activities to ensure risks are evaluated, dispositioned and actively managed

Produce compliance collateral from procedures, work instructions to overview documentation

Support Ethics and Compliance awareness campaign activities

Support control environment improvement efforts by identifying opportunities for control efficiencies, process automation, control consolidation

Participate in compliance projects to continually improve compliance health

To be successful in this role you have :

8+ years of hands‑on experience with compliance analysis and audits for a cloud‑based company

Demonstrated deep understanding of compliance audit testing and design of tests

Demonstrated strong analytical, problem‑solving, decision‑making skills

Demonstrated ability to interface successfully in challenging conversations

Excellent verbal and written communication skills with the ability to negotiate / influence and work cross‑functionally

Self‑motivated, self‑directed, and able to thrive in a fast‑paced environment with a passion to make an impact

Prior experience at a SaaS, PaaS or IaaS

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here ( to learn about our work personas : flexible, remote and required‑in‑office.

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For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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