Customer Service Specialist - SDRS

Key Responsibilities

• Drafting and preparing contracts, whether system-generated, manual, or customized addendums, as required by management, in addition to following up on renewals or amendments of existing contracts upon client requests.
• Preparing pricing and quotations for company facilities including buildings, warehouses, and special services such as handling, packing, and segregation, as well as other additional services.
• Generating and refining reports from the system to extract required data such as major clients, key accounts, or statistical reports as directed by management.
• Organizing client meetings and scheduling appointments with company management in coordination with relevant departments such as Operations, Customs, and Commercial.
• Preparing and reviewing pricing, tariffs, and quotations to ensure accuracy and competitiveness.
• Monitoring market trends and providing insights to the commercial team to support business growth.
• Assisting the Commercial Director in executing tasks and initiatives related to the company’s commercial strategy.

Key Responsibilities Data Gathering & Analysis

Client And Internal Communication

Support For Commercial Director

Key Performance Indicators (KPIs)

Qualifications And Skills

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