Customer Engagement & Presales ( Seidor One- KSA)

KEY RESPONSIBILITIES :

• Operate as the lead point of contact for all matters specific to your customers.
• Build and maintain strong, long-lasting customer relationships.
• Oversee customer account management, including negotiating contracts and agreements.
• Adopt a technical understanding of the customers’ system and requirements.
• Scope new requirements that the customer may have and propose the correct solution to resolve customer issues.
• Act as the escalation point for the support desk.
• Conduct regular face-to-face meetings with the customers.
• Promote new versions and new software that is available.
• Review customers’ existing systems to determine if things can be done better.
• Quote customers for new work.
• Documenting required issues for the project team to fix.
• Technical scripting of customer requirements.
• Deal with customers in crisis, if the customer is down or has critical issues; coordinate the efforts to get them back up and running.
• Assist with outstanding debtors, removing barriers to payment.
• Ability to perform and deliver against individual sales targets.

Requirements