Key Account Director

Overview We are one of the leading global companies in media intelligence and insights, established in 1984, with a strong presence across the Middle East and worldwide. Over the decades, we have built a reputation for innovation, excellence, and client success — and now we are looking for driven professionals to be part of our growing team in

Dammam, Saudi Arabia .

As a

Key Account Director (Confidential Hire) , you will be responsible for leading and managing Tier 1 strategic accounts to ensure the highest level of client satisfaction, deliver value, and expand the scope of services through upsell opportunities. This role is ideal for someone who thrives on building strong client partnerships, driving growth, and making a meaningful impact.

Key Responsibilities

Understand client needs and design effective plans to meet their requirements.

Meet clients regularly, consult on their needs, and position our services through a consultative selling approach.

Create proposals, negotiate contracts, and drive client deliverables with innovative ideas.

Conduct periodic health checks and ensure high satisfaction ratings that align with company standards.

Oversee and guide team members to ensure processes are followed for revenue growth.

Drive cross-functional projects across finance, marketing, product, monitoring, analysis, and market research.

Present accurate and timely reports, forecasts, and updates.

Be available for urgent requirements and client crisis management.

Core Competencies

Dedication

Courage

Intellectual Curiosity

Passion

Compassion

Behavioral Skills

Communication

Negotiation & Persuasion

Analytical Thinking

Problem Solving

Customer Focus

Balanced Decision-Making

Leadership

Cultural Awareness

Organizational Commitment

Result Focus

Technical Skills

Excellent command of English (Arabic is mandate).

Excellent report writing and presentation skills.

Strong understanding of PR & Communication, including measurement best practices.

Education

Bachelor’s degree in Business Administration or any relevant field.

Experience

8–10 years of B2B client servicing or commercial experience.

Based in the GCC or proven experience working with GCC clients.

Previous Media Intelligence or PR agency experience is a plus.

Prior experience in Energy, Oil & Gas, or Government sectors is a plus.

Candidates with secondee experience (working directly within client organizations on behalf of their employer) are preferred.

Licenses / Certifications

AMEC Measurement Foundation (or full course) is a plus.

Working Conditions

Professional office environment.

Sedentary work with occasional walking / standing.

Standard day shift with occasional overtime or external meetings.

Based in

Dammam, Saudi Arabia .

If you are passionate about client success, have strong consultative selling skills, and are excited to join a pioneering organization that continues to shape the industry, we want to hear from you.

#J-18808-Ljbffr