Cloud Solution Architecture IC4

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With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

The Cloud & AI Infrastructure CSA is responsible for accelerating Azure adoption and enabling AI readiness at scale by delivering secure, resilient, and modernized cloud infrastructure solutions. The role focuses on :

– Migration & Modernization : Leading customer engagements to migrate and modernize workloads, ensuring optimized architecture for performance, security, and cost‑efficiency.

– AI‑Ready Infrastructure : Preparing customers for production AI at scale by implementing robust infrastructure foundations and governance models.

– Unified Delivery Excellence : Driving delivery consistency across Unified accounts, contributing to Azure consumption plans, and ensuring completeness and accuracy of customer success plans.

– Risk Mitigation & Compliance : Providing oversight for technical delivery, ensuring resiliency, security, and compliance with regulatory requirements.

– Innovation & Repeatability : Developing and sharing repeatable IP and best practices to accelerate time‑to‑value and improve customer experience.

This role is fully on-site.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Drive Azure Consumption & Modernization
• Lead migration and modernization of customer workloads to Azure, ensuring optimized architecture for performance, security, and cost.
• Deliver AI‑ready infrastructure to support large‑scale AI adoption and innovation.
• Unified Delivery & Factory Oversight
• Ensure repeatable delivery across accounts to achieve targeted outcomes at each stage of the MCEM cycle.
• Provide oversight for Unified and Factory engagements, ensuring delivery quality and customer satisfaction.
• Technical Leadership & Solution Plays
• Execute solution plays such as :
• Migrate and Modernize Your Estate
• Unify Your Data Platform with Governance and Security
• Innovate with Azure AI Apps and Agents
• Act as a technical orchestrator, aligning customer priorities with scalable cloud and AI solutions.
• Risk Management & Compliance
• Implement proactive resiliency and security measures for Azure environments.
• Ensure compliance with regulatory and governance requirements during infrastructure transformation.
• Customer Engagement & Influence
• Own the Azure Consumption Plan, ensuring completeness and accuracy.
• Collaborate with CSAMs and STU teams to drive next‑best actions and generate incremental pipeline.
• Serve as a trusted advisor for infrastructure and AI readiness.
• Skilling & IP Contribution
• Maintain technical intensity through certifications and role immersion programs.
• Contribute to IP development and share best practices across the CSA community.

Qualifications

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Sales and Business Development

Industry

Software Development

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