Enterprise Customer Success Manager

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Enterprise Customer Success Manager

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Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, as well as industry leaders across sectors. The company is founder-led, profitable, and growing, with a distributed team of 1200+ colleagues across 75+ countries, and few office-based roles. Teams meet in person 2-4 times annually at interesting locations worldwide to align on strategy and execution. We are hiring an

Enterprise Customer Success Manager at Canonical . Customer success is a strategic, newly formed department aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. CSMs build trust with customers, understand their objectives, and align expectations, offering additional services or products to increase loyalty and help develop a collaboration roadmap. Our growing Customer Success team will focus on interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. CSMs are specialized in one of these segments : Mass - SMEs or large businesses starting their journey with Canonical Focus - Large companies with established ARR Step Growth - High-potential customers All CSMs also support other customers (Tech segment), including Store customers. Location :

This role is remote. What your day will look like

Onboard new customers, introduce products like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications. Coordinate complex projects with developers, IT managers, and decision-makers across industries. Collaborate with Sales, Field Engineering, and Support to develop engagement plans. Manage a customer portfolio, identify growth opportunities or renewal risks, and coordinate with Sales. Conduct weekly customer and business reviews, identify blockers, and drive resolutions. Advocate for customers internally and influence product roadmaps, documentation, and processes. Support customers through reactive ticket requests. Create campaigns targeting multiple customers via digital touchpoints. What we are looking for in you

The ideal candidate will have strong customer-facing skills and a passion for cloud and data center technologies. Requirements include : Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT. Excellent presentation skills for complex software discussions. Experience improving internal processes while delivering projects on time. Team player capable of interacting across departments and levels. Knowledge of agile methodologies. Proficiency in English, with additional proficiency in Spanish and Portuguese preferred. Additional skills that you might also bring

Experience with Salesforce, Jira, and CRMs is a plus. What we offer colleagues

We offer a competitive, performance-driven compensation package, including annual reviews, bonuses, and benefits such as : Distributed work environment with biannual in-person team sprints. USD 2,000 annual learning and development budget. Recognition rewards, holiday leave, maternity / paternity leave. Wellness programs, travel opportunities, and travel upgrades for company events. About Canonical

Canonical is a pioneering open-source tech company behind Ubuntu, leading the global shift to open source. We recruit globally, value excellence, and foster a remote work environment. Working here challenges you to think differently, learn new skills, and grow. Canonical is an equal opportunity employer

We celebrate diversity and are committed to creating an inclusive workplace. All applicants will receive fair consideration regardless of background or identity.

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