Delivery City Manager

Recruitment Requirements for Delivery City Manager- Food Delivery

Job Title： DeliveryCity Manager

Department： DeliveryDepartment

Job Location： Riyadh

Job Type： Full-time

Overview

The City Manager is accountable for overseeing the entire food delivery business operations within a designated city. This role focuses on managing the city-level delivery team (including riders and on-site supervisors), driving operational efficiency, ensuring high-quality customer and merchant experiences, and achieving the city’s business targets (such as order volume, on-time delivery rate, and customer satisfaction score) set by the company.

Responsibilities

• Develop and execute city-specific food delivery operation strategies aligned with the company’s overall business goals, including formulating rider recruitment and retention plans, optimizing delivery zone division and route planning, and improving order allocation efficiency to boost the city’s overall delivery capacity.
• Lead and manage the city’s delivery team, conduct regular skill training, performance appraisal, and incentive mechanism implementation to enhance team stability and work performance.
• Monitor key operational metrics in real time (e.g., on-time delivery rate, order cancellation rate, food damage rate, rider productivity), analyze root causes of operational bottlenecks (such as peak-hour order surges, traffic congestion, or merchant preparation delays), and propose targeted improvement solutions to ensure stable operation of the food delivery business.
• Handle complex customer complaints and emergency incidents related to food delivery (e.g., rider-service conflicts, or delivery delays caused by extreme weather), formulate emergency response plans (such as backup rider deployment during peak hours or bad weather), and minimize negative impacts on customer experience.
• Establish and improve city-level food delivery operation standards and safety management systems, including supervising rider compliance with traffic rules, ensuring adherence to food safety protection requirements during delivery, and conducting regular safety inspections and education to reduce safety accidents (e.g., traffic violations, food contamination).
• Coordinate with cross-functional teams (such as the technology team for system optimization, the customer service team for complaint handling collaboration, and the finance team for rider salary settlement) to resolve city-level operational obstacles and support the smooth operation of the food delivery business.
• Collect market intelligence in the designated city (e.g., competitor’s delivery strategies, local consumer preferences, and regional traffic policies), provide feedback to the company’s headquarters in a timely manner, and adjust the city’s operation plan dynamically to maintain competitive advantages.

Qualifications and Requirements

Skills

Language Requirements

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