Assistant Manager - Restaurant

Position purpose Assist in achieving business results of own restaurant in terms of revenue and profits achievement, customer attraction and satisfaction, operational excellence, and enhanced people capability Key activities Financial Excellence Maximize store profitability by tapping different sources of income to increase sales and assist in managing inventory and controlling variable costs. Prepare data for producing daily, weekly, and quarterly financial reports. Ensure all cash handling procedures are performed in an accurate and consistent manner, and in accordance with company policies and procedure. Train the team on new products and follow up sales performance in different sales channels (dine-in, take out, home delivery, etc.) Guest Obsession Talk to customers to get first time impressions and build lasting business relationships. handle guest complaints and escalate cases to senior management if the situation warrants Operational Excellence Properly place food and non-food materials requisitions using stock management system Abide to restaurant operating hours based on venue and legal requirements Monitor controllable costs and strive to achieve required financial objectives Build robust partnerships and / or networks with key governmental and business bodies or institutions Determine daily and weekly staffing needs according to business volume with a focus on productivity aspects Ensure implementation of preventive maintenance routines, and maintaining adequate staffing levels Periodically dissect products performance and recommend new ways to improve current performance, i.e., suggestive selling Follow mechanisms and approaches to optimize the cost elements and maximize the profit margins Conduct communication meetings and debriefs to keep the staff aware of the restaurant performance as well as company updates Follow up cleaning schedules to ensure availing clean and sparkling facilities Maintain the restaurant official documents and staff files in a safe place Follow company regulations in handling daily sales and end of day procedures Resolve employees concerns and ensure to provide positive work environment that boosts team retention and engagement. Keep attrition level to the minimum. People Management Replace restaurant manager in vacations and emergencies Conduct “on the job exposures” to interested candidates and answer queries Assess performance of the team and construct development plans Ensure all restaurant team members are certified and constantly trained on all aspects of the operations; perform certification and provide feedback as needed. Provide encouragement and support to staff to enhance the right working environment Compliance Ensure compliance with company policies and procedures (including health and safety policies), local rules and regulations Recommend policies updates Clean Shaven & Grooming Adherence

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