Team Leader - Guest Operations

Team Leader - Guest Services & Entry Operations will oversee the daily operations of guest services and park entry, ensuring smooth, efficient, and exceptional service at all guest touchpoints. This role will support frontline team members in delivering seamless entry operations, ticketing, access control, guest inquiries, complaint resolution, lost & found services, VIP experiences, and annual pass programs. The Team Leader will also play a critical role in queue management, staff training, and operational troubleshooting

High school diploma or equivalent required.

1-2 years of experience in a customer service, hospitality, or operations role, preferably in high-volume entertainment venue.

Previous leadership or supervisory experience is an advantage.

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