Risk Manager II, Regulatory Intelligence, Safety & Compliance

Overview

Come build the future with us! At Amazon we expect no more and no less from you. Our aim is to become the most customer-centric company in the world by ensuring customers can find what they need online — at great value and convenience. We offer a fast-paced, growing environment that continuously innovates to provide opportunities for our customers and for you.

We are looking for a Risk Manager to join our Global Product and Food Safety team and support our Recalls program in North America. In this role, you will manage NA recalls policy, program and metrics end to end. You will own NA policy but drive global adoption. You will identify gaps and drive prevention measures to mitigate risk within your assigned scope. You will lead escalation deep dives and provide updates to leadership via established mechanisms. The successful candidate should have strong business, communication and writing skills, proven ability to influence senior stakeholders via data-driven and actionable insights, and the ability to work independently in an ambiguous environment. You will partner closely with Recall Operations to manage the day-to-day program and continuously improve processes. You will consult with business, legal, finance, and technical teams to further scale and simplify processes, develop robust mechanisms and launch new features.

This is an exciting opportunity to work in a highly visible space and be part of a fast-growing company!

Key job responsibilities

• Maintain up-to-date knowledge and solid understanding of the recalls process and the NA regulatory landscape as it pertains to product safety.
• Continuously identify industry best practices and contribute to the improvement of the Recalls program.
• Plan and conduct periodic business reviews with the leadership team.
• Embrace the use of data analytics to increase value and reduce costs to serve.
• Manage several projects simultaneously with precision and accuracy.
• Develop key metrics and performance indicators to track progress against business objectives and measure results.
• Work with cross-functional teams – operations, business, finance, data and tech teams – to continuously improve the program.

About the team

Our vision is to enable our Selling Partners to offer earth’s broadest selection of safe and compliant products to our customers. We achieve our objectives by : (1) ensuring we offer only safe and compliant products in our stores, (2) quickly mitigating and remediating risks if we learn of unsafe products, (3) providing our Selling Partners a positive and low-friction experience in meeting their compliance obligations, (4) improving our external stakeholder’s perception of our ability to offer safe products, and (5) fostering a culture of operational excellence to improve decision speed and accuracy while reducing cost to serve customers and Selling Partners.

Basic Qualifications

Preferred Qualifications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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