Retail Admin

MAIN PURPOSE

Manage all administrative aspects of the retail business, including data entry, invoicing, goods reception, shipping, deliveries, order receipt, follow-up until delivery, delivery authorization, credit limit monitoring, and communication with retailers. Special emphasis on retail operations, including after-sales service.

KEY RESPONSIBILITIES

Retail (including after-sales service)

• Support Retail Director & Boutique Manager in organizing retail operations, archiving, and meeting follow-ups.
• Monitor and follow up on after-sales for client and boutique stock, ensuring efficient service.
• Manage boutique stock, including monthly stock takes, allocation calls, replenishments, and special requests.
• Coordinate with marketing on boutique snag works, manage supplies and petty cash.
• Ensure familiarity with retail policies, handle invoicing, document filing, and back-office procedures.
• Maintain marketing materials and gifts stock, track distribution, and replenish as needed.
• Prepare and serve beverages, maintain cleanliness, organize boutique areas, and ensure a welcoming environment.
• Support daily opening and closing procedures.
• Process client orders in Gemini system, ensure invoice accuracy, and handle claims and returns.
• Manage customer after-sales, including CASS pieces and after-sales estimates.
• Support retail marketing activities, event organization, logistics, and media presentations.
• Assist Marketing team with retail-related tasks, coordinate campaigns and activities.

Job Profile

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