IT Governance Consultant

At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us. With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.

True innovation is born from a powerful culture, fused with meaningful values.

Culture

• Fair and courageous
• Ambition and results
• Learning and innovating
• Caring and sharing

Everyone is treated fairly – this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it.

Ambition is nurtured at every step – this drives results. We are ambitious entrepreneurs with a taste for performance, growth and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment. We aim to bring as much value as possible to our clients, at every touchpoint.

Curiosity and learning are at our core – this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence.

A caring attitude is infused into our culture – this encourages sharing. We believe in the power of teams, we promote support and collaboration.

At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers,

Because alone, we go faster – but together, we go further.

IT Governance and Service Management

IT Governance and Service Management is responsible for driving IT assessments, creating strategic recommendations, and developing IT policies, processes, and procedures. This role leads IT governance, ITSM, and IT quality management training initiatives, while also designing IT service catalogs and organizational structures. The specialist manages ITIL and ISO / IEC 20000 implementation projects, supports pre-sales activities, and assists in proposal development. The role requires a deep understanding of IT service management frameworks, organizational design, and project management, with a focus on improving IT efficiency, compliance, and service delivery.

Key Responsibilities

Lead comprehensive IT assessments to evaluate current systems, infrastructure, and processes. Provide actionable recommendations to enhance IT efficiency, compliance, and alignment with organizational goals. Develop a structured IT roadmap for long-term success and digital transformation.

Spearhead the design and implementation of robust IT governance policies, frameworks, and processes to ensure operational excellence, risk management, and compliance with industry standards. Tailor processes to enhance performance and maintain consistency across the IT organization.

Manage and deliver engaging training sessions and workshops focused on IT governance, IT Service Management (ITSM), and IT quality management best practices. Foster a culture of IT excellence by building awareness across all levels of the organization on the importance of IT compliance, security, and quality management.

Develop and maintain a detailed and user-friendly IT Service Catalog, ensuring all IT services are accurately defined, categorized, and aligned with business needs. Work closely with business units to ensure the catalog reflects real-time service offerings and processes.

Design a future-proof IT organizational structure, including clear roles and responsibilities. Ensure alignment with business goals and the efficient management of resources. Develop job descriptions and define key performance indicators (KPIs) to measure success.

Oversee the implementation of ITIL frameworks and ISO / IEC 20000 certification processes. Manage cross-functional teams to ensure the successful deployment of service management practices that meet industry standards and improve service delivery.

Engage in pre-sales activities by collaborating with sales teams to effectively communicate the value proposition of IT governance and ITSM solutions to potential clients. Provide expert insights on how these frameworks can drive efficiency, compliance, and business transformation.

Assist in the preparation and presentation of proposals to prospective clients, tailoring solutions to their specific needs. Demonstrate in-depth knowledge of IT governance frameworks, ITSM, and other relevant IT services to build compelling business cases.

Qualifications

Are you a skilled project manager with a passion for technology?

Do you want to be part of a Premier Google Cloud partner that's transforming how companies operate—modernizing their IT infrastructure and applications, and enhancing customer experiences? If so, we have an exciting opportunity for you.

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What you’ll be doing

If you like these keywords you’ll love this role :

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In this role you work with your team on projects such as optimizing the Jira / Confluence environments of our clients so that the experience of end-users improves, supporting Atlassian cloud migrations, configuring new Bitbucket environments, and so on. Together, we empower leading enterprises & governments to bring positive change to the world with cutting-edge technology & digital strategies.

Dine opgaver :

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