Policy Validation Lead

Purpose :

This key objective of the role is to initiate all activities as directed by the Manager in ensuring policy contract implementation and members within the agreed KPI .

Key Responsibilities :

Working directly with clients(new & retention) on membership list & validating with Yakeen to achieve 100% upload within 48 hours & minimizing fallout below 1% (excluding duplicate insurance) after client confirmation.

Fallouts : Working directly with clients to manage fallouts & arrange compliance information for successful CHI upload.

Contracts : Building & implementing policy contracts when requested.

Duplicate Insurance : Communicate with clients on the status of duplicate insurance & implement client decision with upload to CHI within 15 days.

Policy validation : Arranging required compliance documents & information to confirm policy validation.

Global care : Implementation of policy / member upload on global care system.

Misc. : Any related tasks on membership / policy assigned by Manager.

Report : Prepare daily status report on new / renewal policies & fallouts

Qualifications :

• Bachelor’s or Master’s degree in related field.
• Minimum of 3 years of experience in Business / IT management, with a proven track record in digital transformation.
• Strong leadership and team management skills.
• In-depth knowledge of the latest digital technologies and cybersecurity practices.
• Experience in the insurance or healthcare industry, preferably in the Middle Eastern market.
• Excellent project management and organizational skills.
• Fluent in English and Arabic.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.