Technical Business Analyst

Job Title : Technical Business Analyst

Term : 12 months

Location : Jeddah, KSA

Division : Banking & Technology

Relevant experience : 8-10 years experience

Mandatory requirements : Hands on expertise with cards management systems, experience in cards and payments industry.

Purpose of Job :

The technical business analyst will act as the bridge between the bank and the technical team, helping both  sides communicate, align, and efficiently launch the commercial card program. This involves gathering and  documenting requirements, coordinating with technical teams, ensuring compliance, facilitating testing, and  ensuring the system is optimized for clients needs. The goal is to ensure the commercial program is launched on  time, with minimal issues, and that it meets the banks strategic objectives for its commercial (SME + LM)  cards. The resource will play a pivotal role in driving the development and optimization of the banking  Commercial Cards platform. With extensive expertise in banking systems and infrastructure, particularly in  Cards, you will lead the gathering and documentation of business requirements, translate them into actionable  technical specifications, and ensure successful implementation. Leveraging your 10+ years of experience, you  will collaborate with cross-functional teams to deliver innovative solutions and ensure seamless integration of  financial services. Additionally, you will support the resolution of production issues and drive process  enhancements to optimize system performance and reliability

TASKS

Core Responsibilities and Accountabilities

• Requirements Gathering and Analysis : Engage with stakeholders to define and understand business goals,  processes, and challenges related to cards and payment systems.  Conduct detailed analysis of business requirements and translate them into comprehensive, precise technical  requirement documents (TRDs).
• Technical Documentation :   Draft and maintain in-depth technical specifications for system design, API integrations, and workflows related to card infrastructure and payment systems. Document system architecture, ensuring alignment with business objectives and operational scalability.
• Collaboration and Stakeholder Management : Work closely with developers, operations, and product teams to ensure technical feasibility and alignment with requirements. Act as the primary point of contact between business and technical teams, facilitating seamless communication and collaboration.
• Banking Systems Expertise : Utilize deep knowledge of banking systems and card management infrastructure to design and support advanced features like spend tracking, dynamic reporting, and expense management. Ensure compliance with industry standards, including PCI-DSS, and support risk management initiatives related to card operations.
• Production Support : Lead efforts to identify, diagnose, and resolve production issues, ensuring system reliability and minimizing disruptions. Collaborate with IT and operational teams to enhance system performance and scalability.
• Strategic Insights and Innovation : Stay informed about the latest trends and technologies in banking, fintech, and card systems. Proactively recommend innovative solutions and process improvements to enhance platform functionality and operational efficiency. Ongoing Technical Support : Post-implementation support for the client Product and Business teams to help configure and onboard new corporates on systems.

Skills

Knowledge and Experience