Shift Supervisor

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Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity for you to join our team as a shift supervisor, you’ll take the lead of the shift, working with your team of baristas to create the Starbucks Experience for our customers with high quality service, beverages, and products.

You’ll not only join the Starbucks family but the Cobra Coffee family. Cobra Coffee is proud to be a Starbucks UK franchised partner. We’re a company that cares about how we do business, it is important to us that our colleagues have a great work life balance with opportunities to develop their skills and experience.

What We Offer

28 days holiday a year (including Bank Holidays)

Unlimited brewed coffee & English breakfast tea on shift

Discounts on hand crafted beverages and food items during your shift

30% discount on bottled beverages and impulse items during your shift

One £1.50 food item per shift on selected products

Whilst not working you’re able to receive a 30% discount on all food, beverages, merchandise & gifts

30% green apron discount across wider participating Starbucks stores

Third party discounts including 20% in Southern Co‑op food stores

Life insurance

Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)

Career progression because here we actively promote internally

What To Expect You’ll need previous coaching or supervisory experience in a customer facing role. You’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You’ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial.

About the Role

Collaborating with the Store Manager, leading great shifts, supporting partners, and inspiring best moments and the Starbucks Experience for our partners and customers

Setting priorities and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store

Inspiring and motivating the store team to make every moment right for our partners and customers, including pre‑empting and adapting to any potential issues and addressing / resolving any that arise to optimise the customer experience

Identifying teachable moments to share best practices with the team

Executing store operations during scheduled shifts, including organising opening and closing duties

Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift

Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products

Given the nature of our stores, our working hours could include early mornings, evenings, weekends.

So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.

Application Process Application >

CV review >

Telephone Interview >

Provide right to work documentation >

Interview and in store experience >

Offer and onboarding.

Additional Details

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Management and Manufacturing

Industries : Restaurants

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