Head Waitress - English Speaking

Overview

As Head Waitress at Zodiac , you are a leader, a service professional, and the embodiment of our guest experience philosophy. You will supervise the service team, ensure smooth daily operations, and personally deliver exceptional service to our guests. Your role combines coordination, training, guest engagement, and hands-on service to uphold Zodiac's reputation for excellence, elegance, and attention to detail.

Key Responsibilities

• Oversee and support the front-of-house team to ensure smooth, efficient, and elegant service at all times.
• Assign sections, brief team members, and manage floor coverage based on bookings and flow.
• Greet VIP guests, ensuring personal, attentive service and timely problem resolution.
• Maintain a full understanding of the menu, daily specials, beverage pairings, and upsell opportunities.
• Lead pre-service briefings, communicate daily specials, events, and service priorities to the team.
• Assist in training, mentoring, and onboarding of new waitstaff to uphold Zodiac's service standards.
• Monitor table turnover, guest satisfaction, and cleanliness of service areas.
• Liaise with the kitchen and bar to ensure efficient communication and accurate order flow.
• Address and resolve guest complaints with professionalism and discretion.
• Supervise the closing duties, checklists, and end-of-day reporting or handovers.
• Work closely with the Restaurant Manager on guest feedback, staff performance, and service improvements.
• Lead by example in grooming, posture, tone, and interaction - setting the standard for others to follow.

Requirements

About The Group

SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.

At SIHAMCO, we don't just lead Saudi Arabia's hospitality and entertainment evolution—we create it from the ground up. Since 2008, we've been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.

Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation. We don't import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.

Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience. Our signature ventures : The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.

Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.

We Are Only Getting Started! Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.

People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.

Benefits

At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth. Our benefits include :

Join us and be part of a company that's redefining hospitality in Saudi Arabia and beyond.

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