BAGGAGE SERVICES OFFICER -DAMMAM

GF1436 - BAGGAGE SERVICES OFFICER - DAMMAM

Company : Gulf Air

Division : Operations

Location : Dammam

Department : Ground Operations

Closing Date : 23-Oct-2024

MAIN OBJECTIVES

To manage efficient baggage operations at the station and to ensure system and procedures related to baggage claim investigations and settlements are dealt expeditiously with the highest standards.

MAIN DUTIES

• Monitor baggage handling agents to ensure smooth and efficient baggage processing to ensure correct tagging and segregation of baggage at make-up area.
• Ensure baggage is safeguarded from pilferage or damage.
• Communicate with network and offline stations by phone, telexes, e-mails, and letters concerning any baggage-related queries.
• Directly communicate with customers to give updates concerning their baggage-related matters, complaints / claims, and queries.
• Maintain mishandling files and provide information as requested by Claims and Insurance Department to assist in settling passenger’s claims.
• Coordinate with Manager Risk Management and Manager Customer Care at GF Head Office for any legal / sensitive baggage issues.

EDUCATION & TRAINING

The jobholder must have good education to GCE, equivalent to OND standard.

A general knowledge and understanding of passenger handling.

PC literate.

EXPERIENCE

Minimum 3 to 5 years of experience in Airport handling, Baggage & Ramp handling.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s) :

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