Client Account Management

Key Responsibilities

• Managing a book of business for existing accounts.
• Resolving complex customer issues.
• Identifying improvements to prevent re‑occurring issues.
• Educating clients on plan design and renewal options.
• Completing day‑to‑day account management tasks without immediate supervision.
• Forward planning and anticipating needs / issues.
• Resolving non‑routine issues escalated from partners and clients.
• Engaging with brokers / clients regularly.
• Service and support brokers / clients with a focus on business excellence.
• Conducting strategic meetings on retention rate, success, challenges.
• Building and maintaining relationships with brokers and internal customers.
• Proactively managing and negotiating renewal for the portfolio by executing an annual renewal strategy and optimizing rate action & profitability.
• Understanding compliance requirements and identifying any compliance risk for brokers / clients.
• Conducting quarterly strategic meetings with brokers face‑to‑face, including their management.
• Leading day‑to‑day enquiries for the assigned portfolio, working with internal stakeholders to resolve in agreed timelines.
• Looking for growth opportunities throughout the year with existing groups.
• Database management : ensuring all relevant details are recorded accurately, including Salesforce with a minimum of 98% accuracy.
• Responsible for the entire renewal process for the assigned portfolio and achieving financial targets set every year.

Candidate Requirements

This role is open for Saudi Candidates Only.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

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