Account Manager (Arabic Speaker)

Job Purpose Responsible for the complete project life cycle of catering to the client’s requirement starting from understanding the needs (contractual and commercial); sourcing & screening through sourcing specialists, scheduling / conducting interviews, candidate finalization and mobilization date confirmation followed by handing over to contracts and logistics section.

Conduct regular client visits; ensure high quality services are extended to the clients.

Plays a vital role in ensuring that the day-to-day operations related to meeting the clients’ requirements is achieved.

Responsible to adhere to the set KPIs for responding to client’s requirements.

Identify all potential business from the existing clients / projects.

Job description (Responsibilities & Accountabilities)

Responsible to adhere to and work towards achieving the business measures, set guidelines, company’s standard operating procedures and strategies.

Responsible to provide the sourcing specialist with the complete job description and terms and conditions for the requested job search.

Responsible to strengthen client relationships and ensure the successful continuance of business from the Clients.

Obtain regular feedback from the clients and adopts strategies to improve the service performance in co-ordination with the Operations Director.

Responsible to adhere to MPH Quality Management System while performing the tasks.

Ensure client satisfaction in all aspects and consistent growth in revenue / profit margin as targeted by the Management.

Coordinates with the sourcing specialists to obtain the suitable resume’s matching the client’s requirements.

Schedule client interviews.

Obtain feedback from the Client after the interview and finalize the commercial proposal if the consultant is to be mobilized

Studies the terms and accords approval for contract.

Ensure that all documents related to mobilization are forwarded to the clients.

Co-ordinate with Contracts and Logistics, Finance and Business Development Departments in resolving issues related to Operations.

Follow up with Client / Sourcing Specialists on matters related to Recruitment.

Responsible to generate and forward

Negotiates with the Consultant / Client and finalize the terms and conditions during the contract renewal / amendment.

Prepares monthly Performance Reports as required by the Operations Director.

Prepares Clients visit reports and circulate to Operations Director and Commercial Director.

Generate projections (evolved from client visits), appraise the Operations Director during monthly Account Review Meetings of the projections anticipated from three months and above; for intimating the Head of Sourcing to be ready with the required No. of suitable resumes for anticipated requirements.

Responsible to be adept with the competitor information for the projects / clients assigned and appraise the Operations Director.

Responsible to do Lost / Won Business Analysis.

Employee Profile (Educational Qualification, Skills & Experience) :

Degree in any Discipline

5 to 6 years’ experience in similar industry, Oil and Gas industry awareness is a plus.

Ability to communicate fluently with Clients and understand their requirements. Fluent in English speaking and writing skills are mandatory.

IT skills like MS Word, Excel and PowerPoint is mandatory

Ability to harness a working environment which encourages team work, energy and creativity.

Strong leadership and excellent problem-solving skills.

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