L1 DESKTOP SUPPORT ENGINEER(SAUDI NATIONALS ONLY)

SAT Microsystems is a leading IT Service Provider renowned for developing innovative solutions that reduce business costs and complexity in Saudi Arabia, UAE, and 8 other countries. Hundreds of businesses worldwide rely on us to secure, manage, and support their IT operations. This extensive network gives us unparalleled insight into new technology and industry trends. SAT Microsystems helps companies elevate their digitalization efforts with services ranging from Managed IT and Cyber Security to IoT and Business Process Outsourcing.

Role Description

This is a full-time remote role for a L1 Desktop Support Engineer (Saudi nationals only). The Desktop Support Engineer will be responsible for providing technical support and troubleshooting for desktop computers, printers, and computer hardware. Daily tasks include diagnosing and resolving issues, setting up and configuring systems, and supporting end-users to ensure smooth IT operations.

• Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
• 2–4 years of experience in IT support / desktop support / end-user services.
• Strong troubleshooting skills in hardware, software, and network issues.
• Hands-on experience with Microsoft Windows, Active Directory, O365, and ticketing systems.
• Knowledge of ITIL processes (Incident, Request, Change).
• Familiarity with endpoint security tools (antivirus, encryption, etc.).
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and work under pressure.
• Troubleshooting Wired, Wireless and VPN Network Active Directory and Office applications.
• Providing Desktop support to end users relating MS-Outlook, Application, Network / Local Printer, Backup, desktop / laptop troubleshooting and many more.
• Installation and troubleshooting Desktop / Laptop’s Operating System.
• Handling escalated issues and routed to the next level for assistance.
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Must be ready to work from oil rigs within & outside Saudi Kingdom.

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