Shift Area Manager

Area Shift Manager – Amazon Operations

When you join Amazon as an Area Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands‑on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same.

Amazon is looking for high‑potential leaders who are ready to own their impact in Amazon Operations as an entry‑level manager working to be the most customer‑centric company on earth. As a front‑line leader, you will invest in others and develop a people‑focused leadership style, while mastering the tools, processes, and operations that have created the most customer‑centric company on Earth. Join our team in Amazon Operations if you’re dynamic, organized, and a self‑starter.

Job Specifics

This role is fully onsite and requires flexibility to work and rotate shifts : weekends, holidays, and / or overnight shifts. Ability to work overtime during peak season and as needed.

Key Job Responsibilities

• Promote a culture of safety and wellbeing
• Analyze and implement corrective actions to maintain high quality and productivity and meet business objectives across all shifts
• Support and lead a team, handle administrative work, and build and support a strong team culture
• Analyze performance and suggest process improvements to optimize work and improve customer service
• Promote best practice and continuous process improvement across your team in areas like health and safety and productivity
• Collaborate with other managers to standardize shift processes

A Day in the Life

You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site, monitor and maintain process efficiency, prioritize routine team management and daily operational tasks, and handle individual escalations, process improvement work, and wide‑scale operational contingency planning.

Working with colleagues in other teams and external partners, you will keep our operations on track to meet customer demands and targets, analyze data and performance metrics with leaders in your business area, and discuss the pros and cons of technical improvements with engineers.

About the Team

Amazon Logistics (AMZL) handles ‘last mile’ delivery duties in partnership with third‑party distribution businesses. We use creative thinking and continuous improvement initiatives to get millions of physical products into the hands of customers, making their delivery experience as smooth as possible while rolling out global delivery solutions for Amazon Fresh, Prime Now, and Amazon Restaurants.

The team is people‑focused and supportive, especially as many of our associates work through the night. We focus mainly on operations, with 24 / 7 shifts in most of our locations. Meanwhile, our ‘on the road’ people work with Amazon Flex, a network of delivery contractors. We continually raise the bar for customer experience with new, innovative delivery services and new ideas to reduce our carbon footprint, supported by a portfolio of cutting‑edge vehicles and technology.

Inclusive Team Culture

We embrace differences and are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between personal and professional life is critical to lifelong happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects that help each team member develop into a better‑rounded professional.

Basic Qualifications

Preferred Qualifications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, we provide support for the interview or onboarding process. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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