Store General Manager

Overview The Store General Manager is the most senior managerial position of an A store or B store with direct responsibility over the store P&L. Plays a critical role in the successful operation of the store, supervising shifts to ensure smooth operations and standards, and contributing to profitability by executing programs and actions to achieve sales targets.

Responsibilities

Organize work and daily operations to fulfill the needed requirements.

Set daily and weekly staffing plans, working hours, vacations and days off.

Write reports on store performance, team members, problems and suggestions.

Ensure the cleanliness, neatness and overall appearance of the store.

Lead the development of team members and training activities inside the store.

Work towards achieving sales targets and increasing profitability.

Issue regular financial reports.

Manage materials supply and stock inventory.

Conduct initial job interviews for store level jobs.

Report on team members’ performance, suggesting promotion or termination.

Ensure the implementation of self-hygiene, cleanliness and neatness standards.

Assign targets and plans for increasing sales.

Ensure the functionality of all machines, equipment and tools; prepare contingency plans.

Train and coach team members about new products, procedures and techniques.

Foster a coffee culture among team members and guests.

Develop strategies for cost cutting and expense saving.

Ensure cash handling is followed correctly.

Requirements

Educational Background and Experience

Bachelor degree in hotel management or hospitality operations.

Minimum 5 years experience in retail business or fast food chains as a store manager.

Knowledge and Skills

Fluent in both written and spoken English

Strong planning, administrative, organizational skills

Leadership and analytical skills abilities

Personal Traits

Ability to work as both a team member and independent leader

Patience and high stress tolerance

Age 30-39 years

Seniority level

Director

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Wholesale Building Materials

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