Customer Service Rep (1) - 15465

Customer Service Rep (1) - 15465 Role : Customer Service Representative

Priority Location : SA / LATAM

Working Hours : 8h00AM - 5h00PM EST 5 Days a week

Start Date : Immediately

Salary Range : $2,000 - $2,500

Type of contract : Full-Time

Type of job : Remote

About The Company Our client is a bespoke men's fashion brand specializing in custom‑tailored clothing, including suits, shirts, and tuxedos. They pride themselves on exceptional craftsmanship, personalized service, and a commitment to creating the perfect fit for every client. They are seeking a dedicated and experienced Senior Customer Service Representative to uphold our high standards of client engagement and support.

Job Summary We're looking for a highly professional and articulate Senior Customer Service Representative to manage complex client inquiries and elevate our service standards. You will serve as a primary point of contact for clients, resolving issues, handling custom orders, and ensuring a seamless, luxury experience consistent with the brand. This role requires exceptional communication skills and a deep commitment to client satisfaction.

Non-Negotiable Requirements

Neutral U.S. Accent : Must possess a clear, neutral U.S. accent with excellent articulation.

Proper English : Flawless command of written and verbal Standard American English, including grammar, syntax, and vocabulary.

Key Responsibilities

Client Management & Resolution : Handle escalated client inquiries, complaints, and complex order issues (e.g., fit adjustments, fabric discrepancies, scheduling conflicts) with professionalism and empathy.

Order Support : Assist clients with the custom ordering process, clarifying tailoring terminology, tracking order status, and coordinating logistics between the client, tailors, and production teams.

Communication : Conduct high-quality client interactions via phone, email, and live chat, ensuring prompt and accurate responses that reflect the brand's luxury image.

Process Improvement : Identify recurring service issues and propose solutions to management to improve overall client experience and operational efficiency.

Documentation : Accurately document all client interactions, issue resolutions, and order details in the CRM system.

Product Knowledge : Maintain in-depth knowledge of all products, services, fabrics, pricing, and tailoring processes.

Key Requirements

Experience : Minimum of 15-20 years of experience in a high‑touch customer service role, preferably within a luxury retail, bespoke tailoring, or high‑end e‑commerce environment.

Communication : Exceptional listening, written, and verbal communication skills, meeting the non‑negotiable standards listed above.

Problem‑Solving : Proven ability to troubleshoot and resolve complex client problems independently and effectively.

Technical Proficiency : Proficient in using CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.

Interpersonal Skills : Strong emotional intelligence, patience, and the ability to maintain composure under pressure.

Discretion : Ability to handle confidential client information and sensitive issues with the utmost discretion.

Seniority Level Mid‑Senior level

Employment Type Full‑time

Job Function Other

Industries Staffing and Recruiting

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