Senior Customer Success Manager

With 1000 intelligence professionals over $300M in sales and serving over 1900 clients worldwide Recorded Future is the world's most advanced and largest intelligence company!

As a Senior Customer Success Manager you will be joining a fastpaced and highgrowth team delivering innovative cyber threat intelligence solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. Youll be responsible for driving product usage and adoption as well as facilitating account growth / retention via tailored success plans. Youll leverage your prior experience in customer success and cyber security to foster successful and long term client relationships with Recorded Future. Dont miss your opportunity to become a Futurist!

What Youll Do as Senior Customer Success Manager

• Act as the primary point of contact for customer security teams including SOC CTI IR GRC Fraud and more
• Drive product adoption across a diverse portfolio of the companys top enterprise clients
• Execute our client engagement strategy by delivering comprehensive Success Plans
• Manage and answer inquiries about our Intelligence Cloud API / Integrations and other services
• Identify assess and escalate account risk factors and orchestrate remediation efforts
• Work closely across the Intelligence Services Department and other teams Onboarding Training Support Operations to construct and scale solutions across customer businesses
• Learn our platform stay current on cybersecurity events and build deep familiarity with the various customer security functions where we deliver value
• Regularly capture and internally share your customers experience with Recorded Future
• Be ultimately accountable for the overall health of each customer by ensuring high rates of customer adoption growth and retention

What Youll Bring as Senior Customer Success Manager

Knowledge

Competencies

Requirements

Why should you join Recorded Future

Recorded Future employees (or Futurists) represent over 40 nationalities and embody our core values of having high standards practicing inclusion and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.

Want more info

Blog & Podcast : Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence

Linkedin Instagram& Twitter : Whats happening at Recorded Future

The Record

The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field

Timeline

History of Recorded Future

Recognition

Check out our awards and announcements

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work Recorded Future is made a better place every day.

If you need any accommodation or special assistance to navigate our website or to complete your application please send an email with your request to our recruiting team at

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race religion color national origin gender including pregnancy sexual orientation gender identity age marital status veteran status disability or any other characteristic protected by law.

Recorded Future will not discharge discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about discussed or disclosed the compensation of the employee or applicant or another employee or applicant.

Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts and in alignment with our hiring practices across all jurisdictions.

Employment Type : Full Time

Experience : years

Vacancy : 1

Required Experience : Manager

#J-18808-Ljbffr