Online Hotel Reservations and Customer Service

Responsibilities

Receive customer messages and respond to inquiries politely and promptly.

Manage and organize all bookings and reservation platforms.

Accurately input and update customer and booking data in the CRM system.

Handle website dashboard functions and place reservations as needed.

Follow up on booking confirmations and ensure their accuracy with the relevant departments (Reservations, Finance).

Handle any customer complaints or issues professionally and resolve them.

Contribute to improving the customer experience and suggest solutions to enhance service.

Coordinate with internal teams to ensure customer requests are executed efficiently.

Requirements

Experience in customer service or reservations management (preferably in the hospitality or tourism sector).

Good knowledge of CRM systems and data management.

Familiarity with handling website dashboards for placing reservations.

Excellent communication skills (written) in Arabic and English.

Ability to handle work pressure and manage time effectively.

Strong organizational skills and attention to detail.

Proficiency in using computers (MS Office) and email.

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