IT Manager

Bachelors in Computer Application(Computers)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Summary of the Role :

This IT Manager role is designed for a strategic and hands-on leader capable of managing complex IT environments in the Kingdom of Saudi Arabia. The successful candidate will drive service excellence, ensure compliance with both local and international standards, and foster a collaborative IT culture that supports business objectives while safeguarding the organization s technology assets.

Duties and Responsibilities :

IT Service Management (ITSM) :

o Implement, oversee, and continuously improve internal IT services following ITIL 4 best practices and ISO 20000-1 : 2018 standards.

o Ensure that IT services meet or exceed defined Service Level Agreements (SLAs) and contribute to the organization s strategic objectives.

o Consolidate and standardize IT services to address common business requirements, improving efficiency and consistency across all business units.

Strategic IT Planning & Operations :

o Develop and execute an IT strategy aligned with both the company s business goals and local regulatory requirements in KSA.

o Lead high-level IT projects from planning through to successful delivery, ensuring projects are delivered on time, within scope, and within budget.

o Collaborate with business unit leaders to align IT initiatives with overall business objectives and to support digital transformation efforts.

Vendor and Partner Management :

o Oversee vendor selection, contract negotiations, and performance management to ensure that external services meet quality and regulatory standards.

o Work closely with the procurement department to ensure that all technology solutions support both operational needs and IT security requirements.

Risk Management and Compliance :

o Collaborate with corporate risk management and IT security teams to identify, assess, and mitigate risks associated with IT infrastructure and operations.

o Ensure internal IT services comply with local regulations (e.g., any applicable NCA directives) and industry standards, as well as internal security policies.

o Maintain documentation and reporting mechanisms for internal audits and regulatory compliance reviews.

Operational Leadership and Continuous Improvement :

o Lead the day-to-day management of the IT team, fostering a culture of collaboration, accountability, and continuous improvement.

o Implement and monitor key performance indicators (KPIs) to measure IT service performance and drive improvements in IT processes.

o Oversee IT incident management, including disaster recovery and business continuity planning, to ensure minimal disruption during IT emergencies.

Stakeholder Communication :

o Provide regular progress updates, performance reports, and risk assessments to senior management and relevant stakeholders.

o Serve as the primary point of contact for IT-related issues, ensuring prompt resolution and effective communication across the organization.

Desired Candidate Profile

Education :

o Bachelor s degree in Computer Science, Information Technology, or a related field.

o A Master s degree is preferred.

Experience :

o A minimum of 5 years experience in managing IT operations, with proven success in an IT leadership role.

o Prior experience working in or managing IT operations in the Kingdom of Saudi Arabia is highly desirable.

Technical & Process Expertise :

o Deep knowledge of IT service management frameworks such as ITIL 4 and quality standards like ISO 20000-1 : 2018.

o Familiarity with enterprise IT infrastructure, network management, system administration, and the integration of cybersecurity practices within IT operations.

o Understanding of local regulatory requirements in KSA (including any relevant NCA guidelines) and the ability to translate these into operational processes.

Certifications :

o ITIL 4 Foundation (or higher) certification is highly desirable.

o Additional certifications in project management (e.g., PMP) or IT service management are a plus.

Soft Skills :

o Excellent leadership, communication, and interpersonal skills, with the ability to manage cross-functional teams effectively.

o Strong analytical and problem-solving skills, with a focus on continuous improvement and proactive risk management.

o Fluency in English is required; proficiency in Arabic is highly advantageous given the local context.

Company Industry

• IT - Software Services

Department / Functional Area

Keywords

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