Field Engineer

Qualifications

• Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience
• Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems)
• Experience with data center M&E equipment
• Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
• Experience working in a “mission critical operations” environment
• The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximately and may require working in cramped spaces or elevated locations
• Ability to speak confidently and to communicate clearly in a virtual environment
• Strong adherence to processes and be a Process Champion
• Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
• Experience providing client-facing, direct customer support and service.
• Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual
• Highly service-oriented, reliable, responsible, self-motivated
• Good English command
• Required Data Center experience :
• Basic knowledge of data center design, including electrical and cooling plant & operation thereof
• Basic knowledge of airflow management (hot aisle, cold aisle, containment
• Rack, stack equipment including commissioning of new racks
• Strong structured cabling skills on fibre & copper (. looming, term & test)
• Required systems & hardware expertise :
• Systems administration (Linux and / or Windows Servers)
• Hardware repair, diagnosis & break / fix
• Networking fundamentals (DNS, TCP / IP, basic troubleshooting)
• IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
• Base Operating System Installs and configuration
• Core OS Services : SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.
• Act HW as support expert liaison to other technical teams & non-technical teams (. : networking, compute, compliance, business operations)
• Understand internal customer problem and provide technical solution in timely manner
• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware
• System board level repair and fault diagnosis to SLAs
• Planning and commissioning new rack positions
• Involvement with the design and commissioning of new whitespaces
• Structured cabling installation is a significant part of this position
• Keep up with the latest technologies and apply them appropriately
• Adherence to defined Health & Safety processes at all times
• Working as part of a multi-disciplinary team without friction
• Additional on premise work at customer locations maybe required
• Career Level - IC2

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