Technical Support Engineer

#### Job Title : Technical Support Engineer#### Location : Riyadh - Saudi ArabiaDescriptionJob Vacancy brief : Technical Support Engineer provide technical assistance to our customers. The ideal candidate will troubleshoot and resolve issues related to our products / services, deliver outstanding customer service, and work closely with engineering and product teams to ensure customer satisfaction.Job Vacancy Skills and Qualifications :

• Respond to customer inquiries via email, chat, or phone in a timely and professional manner.
• Troubleshoot technical issues related to (software / hardware / networking / SaaS platform, etc.).
• Analyze logs, replicate customer issues, and escalate complex problems to relevant internal teams.
• Document issues, solutions, and FAQs in internal and customer-facing knowledge bases.
• Assist in onboarding new customers and provide training or technical guidance when necessary.
• Collaborate with product, QA, and engineering teams to communicate bugs and feature requests.
• Monitor support metrics and ensure SLAs are met.
• Participate in on-call rotations or after-hours support (if applicable).
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent experience).
• Proven experience in technical support, IT help desk, or a similar role.
• Strong understanding of (operating systems, networking, databases, cloud)
• Excellent troubleshooting and problem-solving skills.
• Familiarity with support ticketing systems (e.g., Zendesk, Freshdesk, Jira) is a plus.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• 2-4 years of relevant experience
• Experience in SQL or oracle databases this includes writing queries, stored procedures.
• Independent decision-making capability and proactive problem-solving skills.
• Well-developed verbal and written communication skills Arabic & English.Preferred Qualifications (Optional) :
• Experience with scripting (e.g., Python, Bash, PowerShell).
• Programing skills in Dot net is a big plus.
• Certifications like CompTIA A+, Network+, Microsoft, or AWS are a plus.Job Vacancy location (Office) :
• KSA OfficeYears of experiences
• 2- 4 yearsSalary :
• Depends on the years of experience& skillsNumber of Vacancies :
• 2Employment Status :
• Full Time

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