Sales Account Manager (B2B SaaS)

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Job Description

Serves as the primary relationship owner for accounts with responsibility for retention and growth. Ensure clients derive maximum value from our services. Work closely with clients to identify needs and consult on best practices for solutions. Prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C‑Suite. Deliver weekly, monthly, and quarterly status and results presentations and reports to management. Identify new opportunities from within existing accounts to aid in increasing revenue, as well as identifying new leads that may lead to profitable projects. Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems.

Responsibilities

• Generate revenues and achieve assigned quota’s & KPI’s.
• Plan and manage company client accounts & projects.
• Develop and maintain successful relationships with potential clients.
• Identify and locate new clients through a variety of methods including networking.
• Implement strategies for sales in an assigned account or industry.
• Apply knowledge of the field and product features to match products to the needs of clients.
• Provide information, quotes, credit terms, and other bid specifications to clients.
• Negotiate prices, terms of sales, and / or service agreements; prepare contracts.
• Provide regular updates, respond to inquiries, and address any client concerns in a timely manner.
• Maintain updated knowledge of company solutions.
• Prepare and report results, status of accounts, and leads to management using the CRM tools.
• Upsell and cross‑sell as per the company’s strategic solutions and services.
• Maintain quality service by establishing and enforcing organization standards, analysing market condition, and competitive data.
• Maintain professional and technical knowledge by having regular professional trainings.
• Manage existing business partners and clients to ensure satisfaction.
• Manage multiple accounts; develop positive working relationships with all customer touch points.
• Ensure client satisfaction and retention.
• Understand client’s industry, products, strategy and goals to determine how we can best support them.
• Attend and generate leads from social events and connections in the market with an action plan.
• Have the minimum technical capacity to understand the company IT solutions and services variety.

Performance Indicators

Communication and Working Relationships

Qualifications, Experience and Skills

Seniority Level

Employment Type

Job Function

Industries

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