Maintenance Supervisor

Overview

We have an exciting opportunity for an experienced Maintenance Supervisor to be based in Riyadh, Saudi Arabia. The Maintenance Supervisor will lead the operational service delivery team, ensuring KONE consistently meets customer commitments safely, promptly, and to the highest quality standards. The role focuses on fostering strong customer relationships, guiding and motivating Maintenance Technicians, and driving continuous improvement through LEAN practices. The successful candidate will manage maintenance operations and costs in line with targets, collaborating with the Customer Service and Administration teams to achieve repair and callout sales goals.

Customer Service

• Responsible for establishing and maintaining a good relationship with all customers in the area and interacting with them regularly and proactively.
• Accountable that customer experience touchpoints are followed during the whole maintenance contract lifecycle.
• Communicates to customers that promises have been delivered.
• Ensures that customers\' queries are answered on time and with the appropriate attention and makes sure complaints are solved accurately and on a timely basis (together with the rest of KONE team).

Safety and Quality

People management / Leadership

Repair sales

Maintenance operations

Qualifications

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