Chief Technician

Responsibilities

Operationally lead the performance of technical center team for Walk-in and In-home repairs Technically lead and support the remote technical points’ technician Assure the full compliance of the services SOPs in his technical center Ensure that the technicians are handling the repairs of defective items in compliance with the repair targeted time Analyze processes gaps and recommend corrective actions Receive escalations; initiate necessary actions, follow-up the status of each case and finally close them with relevant decisions Ensure the repair cycle is complete which should lead to the targeted results of customers’ satisfaction Master the distribution of repairs flow among the technicians on category basis Assure preventing the accumulations of import damaged items Ensure the implementation & deployment of the support models (imports + local) Ensure that Service Level Agreements are fully implemented and to maintain positive and fruitful relationships with all service centers of local vendors Run periodical inventory for items inside the technical center (for both customers and extra) Maintain open channels with sales zone supervisors, to receive & analyze customer’s complaints and to come-up with relevant solutions Control & track spare parts requests in coordination with spare parts coordinator Issue (in coordination with spare parts coordinator & Electronics Services teams) the required spare parts lists of import products to be ordered Prepare required periodical reports to be presented to the Services Management Assures the implementation of the 5S methodology in the working place(s) Handling customer complaints and Happy call procedures and take the proper actions to assure continues customer satisfaction improvement Qualifications

Holding Bachelor / diploma degree in electrical / mechanical engineering or equivalent 5 to 7 years’ experience as a senior technician / supervisor in a well-known Electronics or Telecommunication Manufacturer or Authorized Dealer English Speaker Maximum 40 years old About The Company

About The Company

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