Director - Contract and Performance (CDU 11) 20004722

The Director - Contract and Performance will provide strategic leadership and oversight of the operational and contractual performance of all Operations & Maintenance (O&M) service providers across Qiddiya’s multi-modal public transport network, including buses, rail, and related transport systems. The role ensures seamless integration of services through robust contract governance, performance management, and senior-level stakeholder engagement.

Key Responsibilities

• Strategic Leadership Define and lead Qiddiya’s contractor management strategy, policies, and performance frameworks to deliver world-class transport services. Provide executive direction to ensure contracts drive innovation, operational excellence, and customer-centric outcomes. Advise the Executive Leadership Team and Board on contractual risks, opportunities, market engagement, and long-term supplier strategies.
• Contract Performance & Compliance Lead the governance of multi-billion SAR O&M contracts, ensuring strict compliance with KPIs, SLAs, and regulatory standards. Direct high-level negotiations on contract awards, variations, renewals, and dispute resolutions. Establish and oversee executive-level reporting and performance dashboards to ensure transparency and accountability across all contracts.
• Stakeholder & Relationship Management Serve as Qiddiya’s senior representative with contractor leadership teams, consortium partners, and transport authorities. Build and sustain high-level partnerships to optimize resources, integrate services, and enhance customer experience. Represent Qiddiya at national and international forums, government engagements, and industry platforms.
• Continuous Improvement & Innovation Champion the adoption of technology, data-driven insights, and best practices to enhance contractor performance. Embed lessons learned into future procurement and contract strategies to achieve continuous improvement. Drive contractual innovation to ensure adaptability to emerging mobility trends and future growth.

Skills & Competencies

Qualifications & Experience

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