SAC001 : Operations Coordinator

The Air, Ocean & Customs Brokerage Coordinator is responsible for managing day-to-day freight forwarding activities, ensuring smooth import / export operations, coordinating with carriers, and handling customs compliance. This role involves scheduling shipments, tracking cargo movement, maintaining documentation accuracy, and ensuring regulatory adherence while delivering excellent customer service.

PRINCIPLE DUTIES, AND RESPONSIBILITIES

• Coordinate daily Air & Ocean freight shipments, ensuring timely and cost-effective movement of cargo.
• Arrange carrier bookings, consolidations, and gateway shipments while optimizing schedules.
• Liaise with airlines, shipping lines, trucking providers, and warehouses to ensure smooth logistics flow.
• Monitor shipment tracking, status updates, and on-time delivery performance.
• Assist in rate negotiations and vendor management to maintain competitive pricing and service quality.
• Communicate with internal teams and customers regarding freight schedules, delays, and exceptions.
• Prepare and review import / export documentation, including invoices, packing lists, and certificates of origin.
• Ensure compliance with customs regulations, HS codes, and duty structures.
• Coordinate with customs authorities, brokers, and freight forwarders to facilitate clearance.
• Address and resolve customs-related queries, audits, and disputes efficiently.
• Maintain knowledge of changing trade regulations, tariffs, and documentation requirements.
• Maintain accurate shipment records, files, and reports for audits and compliance.
• Update customers on shipment status, delivery timelines, and regulatory changes.
• Assist in billing, invoicing, and cost reconciliation for freight and customs charges.
• Support continuous process improvements to enhance efficiency and service levels.
• Collaborate with the customer service team to resolve escalations and ensure client satisfaction.

JOB SPECIFICATIONS FOR SUCCESSFUL PERFORMANCE

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