Team Lead, IT Infrastructure &Cloud Computing

Team Lead, IT Infrastructure & Cloud Computing To help out in directing and overseeing all day-to-day IT Infrastructure & Cloud Computing operations within EF, ensuring the availability, stability, and security of the technology operations while adhering to best practices as defined by EF's policies and procedures.

Responsibilities & Accountabilities

Help in design and implement IT infrastructure and mitigate any potential risks arising from the introduction of new functionality or technology.

Maintain and troubleshoot EF’s IT infrastructure, including networks, systems, databases, data centers and digital circuits, to ensure their stability, integrity, and efficient functionality.

Oversee and manage tests and validation of IT infrastructure components to ensure performance is up to expected standards and conducting periodic reviews to maximize performance and productivity.

Evaluate EF’s IT infrastructure performance and maintain active communication channels with concerned functions to identify and plan future capacity requirements.

Handle end-user issues and complaints by providing tier 2 support team related to the hardware infrastructure, when necessary, while adhering to agreed-upon service level agreements (SLAs).

Administer and maintain systems, databases, networks, and applications to ensure adequate capability and proper operation.

Monitor and track tickets volume and performance metrics to ensure meeting expectations and taking corrective actions if needed.

Oversee systems security and protection against any threats and unauthorized access, ensure updating security programs and patches to mitigate potential security risks.

Develop and implement effective data protection plans and perform regular backups and system checks to prevent data loss and maintain high system security.

Plan and oversee cybersecurity assessments to identify potential weaknesses and vulnerabilities across EF based on cybersecurity department feedback & suggestions.

Manage, guide, and assist direct reports to perform their required responsibilities successfully.

Build and maintain strong relationships with external stakeholders (relevant to the scope of work) such as government agencies and consultants to serve the interest of EF.

Providing assistance through the Fund and peer support when needed to perform their duties.

Approval of reports and presentations related to IT Infrastructure & Cloud Computing operations activities and accomplishments related to reporting and decision making.

Performing other activities, when necessary, based on what the Fund’s interest requires and what the Information Technology Infrastructure & Cloud Computing and Digital Transformation Department approves.

Job Requirements

Education : Bachelor’s degree in computer science or any related field.

Years of experience : + 5 years of experience in IT Infrastructure & Cloud Computing Operations or other related field.

Skills : IT Operations Management, Data Center Operations Management, Development Quality Control and Testing, Data Classification, IT General Knowledge, IT Security Management, Data Analysis and Reporting, Infrastructure Management.

Seniority level Mid-Senior level

Employment type Full-time

Job function Information Technology

Industries Government Administration

#J-18808-Ljbffr