Ecommerce Specialist

Responsibilities

• Manage and optimize the company’s ecommerce platforms including but not limited to Amazon, Noon, Sallah, and Shopify
• Maintain product listings across all ecommerce platforms with up-to-date information, images, pricing, and descriptions
• Monitor daily operations of ecommerce sales and resolve order issues, returns, and customer inquiries promptly
• Plan, schedule, and publish engaging content across social media channels (Instagram, Facebook, TikTok, etc.)
• Create and manage advertising campaigns on social media and ecommerce platforms to drive traffic and sales
• Analyze performance metrics from platforms and campaigns to improve conversion rates and reduce cost per acquisition
• Conduct regular competitor analysis and market research to identify trends and opportunities for growth
• Work closely with design and content teams to ensure consistent branding and promotional messaging
• Develop and implement SEO strategies for product listings and website pages to improve organic visibility
• Ensure timely inventory updates and coordinate with warehouse / operations to prevent stockouts or overselling
• Generate regular reports on sales performance, ROI, and KPIs to support strategic decision-making
• Coordinate seasonal promotions, flash sales, and special online campaigns
• Monitor reviews and customer feedback to improve product offerings and service quality
• Maintain ecommerce back-end systems, including CMS, plugins, and basic troubleshooting
• Stay updated with platform policy changes, ecommerce trends, and emerging tools and technologies
• Collaborate with customer service to improve user experience and post-sales engagement
• Suggest and implement automation tools and integrations to streamline ecommerce workflows
• Manage affiliate and influencer partnerships related to ecommerce and social campaigns
• Maintain strong relationships with platform account managers for support and performance optimization

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