Customer Experience Specialist

## Customer Experience Specialist

• JOB PURPOSE
• Purpose :
• To maximize sales and market share of assigned Sanofi products in the designated area by conducting sales promotions in line with Company strategy, rules and local regulations and support the District Manager / Sales Manager in knowledge transfer to the new hires
• To achieve success, it is critical that the Medical Representative :
• Promote Sanofi products
• Conduct regular visits of pharmacies to monitor product availability and movement
• Introduction of New products.
• Use sales techniques and operational tools in order to achieve sales objectives and constantly seek to improve selling skills and knowledge
• KEY RESULTS / ACCOUNTABILITIES
• Supply quality medical information to the different healthcare professionals in compliance with professional ethics and company image, rules and regulations
• Identify customers and manage sales promotion of assigned products to the target doctors to achieve monthly, quarterly and annual targets in line with company strategy
• Develop weekly and monthly visit plans in consultation with the line manager and in compliance with Sanofi internal sales systems and procedures
• Maintain and update product and competition knowledge in order to create a good professional image and build good relationships with trade personnel
• Identifying and establishing new business.
• Details to achieve the success
• Update all the required information on doctor cards and list
• Implement ongoing targeting and profiling of customers in order to increase sales
• Communicate regularly with key opinion leaders, get market feedback and report any relevant information to line manager in line with company procedures and best practice
• Support the District Manager with the knowledge transfer to the new hires in order to familiarize them with product knowledge, medical information, territory coverage and reporting system
• Implement territory coverage plan (No. of sales call & Visit frequency)
• Maintain Compliance
• Abide by the requirements of the internal Code of Ethics including but not restricted to maintaining high professional standards of conduct in line with the Company procedure with a duty of care to the reputation of the Company
• Ethical Leadership
• Takes personal accountability to use personal experience and knowledge, as well as the training and tools provided by Sanofi, to maintain a good knowledge and understanding of all ethics and governance relevant to the role (Sanofi Policies and Procedures and any relevant legal requirements) and demonstrate personal leadership in applying these to all work undertaken.
• Escalates any decisions, or seek the support of colleagues or management if personal knowledge and understanding is not at the level required to carry out any part of the role
• Health, Safety and Environment Responsibilities
• To care for his / her own safety and wellbeing and the safety of others, and to co-operate with the company to ensure a safe place of work. Employees are therefore expected to :
• Support and conform to Company HSE rules and procedures to ensure a safe, healthy, and pollution free work environment.
• Follow HSE guidelines and take all necessary measures applicable to effectively implement the ‘HSE action plan (PASS)’ in the work area and the activities.
• Follow HSE rules and ‘Act responsibly’ to protect yourself and others from an injury and ill health conditions while at the work locations and / or while using road e.g traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.
• Follow the company’s road safety program.
• Periodically check the car to ensure its road worthiness e.g. brakes, lights, indicators, tires etc. Also, ensure that the car is timely serviced and maintained as per the manufacturer’s recommendation, and all the documents such as the driving license, car insurance etc. are always valid in condition.
• Attend HSE training and implement the learnings.
• Participate in the HSE related activities, campaigns, events etc. and adopt the learning in day to day work activities.
• Report all the accident / incident (if any) to the Line Manager and the HSE Manager, and help to investigate further.
• Thoroughly read all HSE instructions, procedures, policies issued by the Company, and comply with its requirements. Escalate any doubts or uncertainties to the Line Manager.
• KEY WORKING RELATIONSHIPS
• INTERNAL
• Cross Functional Collaboration with :
• District Sales Manager
• Marketing
• Medical
• Occasional Contact with
• Training
• IT
• EXTERNAL
• Would be expected to be involved with
• HCPs
• Purchasers
• SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS
• Education Level :
• Bachelor degree in a Medical field (Medicine, Pharmacy)
• Skills :
• Communication skills
• Negotiation skills
• Business acumen
• Interpersonal skills
• Teamwork
• Play to Win Behavior
• Be boldLead togetherAim higherAct for patientsDiversity und Inklusion sind in den Grundwerten von Sanofi verankert und spiegeln sich in unserer Arbeitsweise wider. Wir respektieren die Vielfalt unserer Belegschaft in Hinsicht auf ihre Herkunft, Erfahrungen und Lebensweisen. Wir erkennen die Bereicherung, die diese Vielfalt birgt, und fördern Inklusion sowie eine Arbeitsumgebung, in der diese Unterschiede sich weiter entwickeln können, zur Stärkung des Lebens unserer Mitarbeiter, Patienten und Kunden.

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