Installment Account ManagerSSC HR Solutions • Riyadh, Riyadh Province, SA
Installment Account Manager
SSC HR Solutions • Riyadh, Riyadh Province, SA
13 days ago
Job type
- Quick Apply
Job descriptionServe as a single point of contact for each provider, and conduct monthly / quarterly performance review meetings. Lead joint marketing and sales plans (co-marketing) and define target shares / campaigns. 3. Operational and Technical Integration Coordinating with the IT team to integrate APIs / SDKs / payment gateways and testing environments Unifying the customer journey across POS and e-commerce platforms Monitoring and managing downtime and errors with the provider and within the Service Level Agreement (SLA) Ensuring that installment offers comply with internal policies and relevant regulatory requirements Managing objections and disputes and establishing a clear escalation mechanism Monitoring daily / weekly settlement and collection schedules and reconciling transactions with sales orders Reviewing discounts / commissions, administrative fees, and settlement variances, and addressing any discrepancies Providing periodic financial reports on net income, revenue, and any outstanding amounts Train sales and customer service staff on available installment programs. Monitor the customer experience from approval to delivery and after-sales support. Monitor the implementation of installment campaigns (digital / in-store channels) and track their impact on sales. Build a dashboard showing : installment selection rate, approvals, rejections, cart value, conversion rate, and returns. Analyze reasons for rejections and improve policies with providers (thresholds, evaluation criteria). Prepare weekly / monthly reports for management : installment sales, profitability, risk indicators, and opportunities for improvement. Bachelor’s degree in Business Administration, Finance, Economics, or a related field (MBA is a plus). 3–5 years of experience in partnerships management, financial services, or payment solutions — preferably in retail or e-commerce sectors. Strong knowledge of installment programs , BNPL (Buy Now, Pay Later) solutions , and payment gateway integrations . Solid understanding of contract negotiation , financial reconciliation , and commission structures . Experience working with cross-functional teams (IT, Finance, Sales, Marketing, and Customer Service). Excellent analytical and problem-solving skills with high attention to detail. Strong communication and negotiation skills to manage and influence external partners. Proficiency in Excel , Power BI , or other analytics tools for building performance dashboards. Ability to manage multiple projects simultaneously and meet tight deadlines.
Job Purpose :
Manage and develop the company's relationship with installment providers to ensure sales growth, smooth operations, compliance, and improved profitability of installment offers across all channels (store, e-commerce, mobile app).
Responsibilities Key Responsibilities
1. Business and Contract Development
- Research and select suitable installment providers, and manage negotiations on terms, commissions, and service level agreements.
- Prepare and review agreements and addenda (fees, credit limits, return policy, disputes).
- Develop a map of installment offers tailored to different seasons and customer segments (0% fees / seasonal installments / down payment).
2. Relationship and Partnership Management
4. Governance, Compliance, and Risk
5. Financial Reconciliations and Reconciliation
6. Sales and Customer Service Empowerment
7. Marketing and Sales Growth
8. Analytics and Dashboards
9. Documentation and Reporting
Requirements
Requirements
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Account Manager • Riyadh, Riyadh Province, SA
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