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End User Support Engineer

End User Support Engineer

2P Perfect PresentationRiyadh, Riyadh Region, Saudi Arabia
3 days ago
Job description

We are looking for a skilled End User Support Engineer to join our team! If you are passionate about providing technical support and have strong experience in IT infrastructure, Microsoft products, and networking, we’d love to hear from you.

Requirements

  • At least 3 years of experience in technical support
  • Experience with ITSM or ticketing tools
  • Experienced in Microsoft End User Products
  • Experience with infrastructure hardware and Microsoft solutions such as Windows Infrastructure (AD, DNS, DHCP, IIS, etc.)
  • Good knowledge of networking
  • Excellent written, oral, and interpersonal communication skills

Responsibilities

  • Provide technical support to end users for hardware, software, and network issues
  • Manage and resolve tickets through ITSM or helpdesk tools
  • Assist in setup and maintenance of Windows infrastructure, including AD, DNS, DHCP, and IIS
  • Support Microsoft End User Products and troubleshoot related issues
  • Escalate complex issues to higher-level IT teams
  • Maintain documentation of recurring issues and solutions
  • Support IT teams in infrastructure upgrades and improvements

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    Support Engineer • Riyadh, Riyadh Region, Saudi Arabia