Customer Experience Professionals (KSA National) - Subject to Contract Award

Overview

Customer Experience Professionals (KSA National) - Subject to Contract Award role at Serco. Based in Riyadh, Saudi Arabia, on rotating shifts. This is a talent pooling advertisement for potential upcoming opportunities. Key Accountabilities

Greeting guests upon arrival and offering clear, courteous assistance with directions, services, and venue information Providing support for ticketing, wristband distribution, shuttle boarding, and access procedures Responding to guest inquiries, complaints, and feedback in a professional, timely manner Assisting guests with mobility challenges and coordinating with the mobility support team as needed Managing queue lines and supporting crowd flow within the Welcome Centre Monitoring guest satisfaction at key points and escalating issues when appropriate Maintaining up-to-date knowledge of venue events, operational schedules, transport connections, and guest amenities Logging guest feedback and incidents for reporting to the Guest Experience or Operations Team Working closely with Parking Attendants, Traffic Marshals, and Security to ensure coordinated guest support Specific Requirements

Education : High School Diploma or GED, or an equivalent professional qualification Experience : At least 1 year in a related field as frontline staff in service industry Proficiency with computers and MS Office applications Ability to understand, speak, read, and write in fundamental Arabic and English Strong interpersonal, communication, and problem-solving skills Familiarity with another foreign language is beneficial Previous experience in travel and tourism, hospitality, events, or customer service roles is preferred Basic First Aid or Emergency Response training is desirable English fluency required; multilingual skills are an advantage in international guest settings Willingness to work flexible shifts, including evenings, weekends, and event days Professional appearance and commitment to service excellence Join Us

At Serco, we believe there is a place here for everyone. We embrace diversity, foster equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that celebrates the perspectives and backgrounds of our employees. Serco is committed to Equal Employment Opportunities and to the safety of all employees through its Zero Harm initiative. Please visit for more information. Additional Details

Seniority level : Entry level Employment type : Full-time Job function : Other Industries : IT Services and IT Consulting Riyadh, Riyadh, Saudi Arabia

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