Customer Support Agent

Abwaab | Customer Support

KSA-based only

Job Description

Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customers' needs and help them use specific features

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share it with our product, sales and marketing teams

Requirements

Familiarity with our industry is a plus

Experience using help desk software and remote support tools

Understanding of how CRM systems work (Zendesk)

Excellent communication and problem-solving skills

Multi-tasking abilities

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