WAITRESS

Main Duties and responsibilities:

Customer Service

 Ensures the delivery of brand promise and provides exceptional guest service at all times.

 Provides excellent service to internal customers in other departments as appropriate.

 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

 Maintains positive guest and colleague interactions with good working relationships.

 Establishes a rapport with guests maintaining good customer relationships.

Operational

 Ensures that minimum brand standards have been implemented.

 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

 Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

 Works in a supportive and flexible manner with other departments.

 Maintains par stocks of all equipment and guest supplies as required.

 Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.

 Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.

 Clears and resets counters or tables at conclusion of each course.

 Fully conversant with all aspects of the POS.

 Computes bill and accepts payment

.  Performs the function of cashier as required.

 Verifies cash received ensuring only genuine money been collected.

 Verifies all credit cards presented by guest before to validity of the card.

 Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

 Have a thorough knowledge and understanding of all Food and Beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.

Personnel

 To maintain good working relationships with your own colleagues, and all other departments.

 To assist in maximizing productivity and morale with your colleagues and consistently maintain discipline following Hotel Policies & Procedures and local legislation.

 Align all day-to-day functioning of the department / division consistent with Hyatt’s Global Privacy Policy.

 Attends and contributes to all training sessions and meetings as required.

 Understands and strictly adheres to Rules and Regulations established in the Associates Handbook and the hotel's policies concerning fire, hygiene, health and safety.

 Ensures high standards of personal presentation and grooming.

 Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.

 Attends training sessions and meetings as and when required.

 Exercises responsible behavior at all times and positively representing the hotel and Hyatt Internationa

l.  Carries out any other reasonable duties and responsibilities as assigned.

Other Duties:

 To maintain good working relationships with your own colleagues, and all other departments.

 To assist in maximizing productivity and morale with your colleagues and consistently maintain discipline following Hotel Policies & Procedures and local legislation.

 Align all day-to-day functioning of the department / division consistent with Hyatt’s Global Privacy Policy

 Attends and contributes to all training sessions and meetings as required.

 Understands and strictly adheres to Rules and Regulations established in the Associates Handbook and the hotel's policies concerning fire, hygiene, health and safety.

 Ensures high standards of personal presentation and grooming.

 Responds to changes in the Food & Beverage function as dictated by the industry, company and hotel.

 Attends training sessions and meetings as and when required.

 Exercises responsible behavior at all times and positively representing the hotel and Hyatt International.

 Carries out any other reasonable duties and responsibilities as assigned.

 Embrace all our Values in delivering Advancing Care through the power of Empathy to all Stakeholders

 Support and embraces the “House of Hyatt” and aligned goals to the Strategic priorities of the Company.